T&Cs

Effective Date: 19th March 2025

Welcome to Hellobooks.co.ke (“we,” “our,” or “us”). By accessing and using our website and services, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our platform.

1. Definitions

  • “Hellobooks” refers to Hellobooks Ltd, registered in Kenya.
  • “Customer” refers to any individual, school, business, or entity purchasing books, stationery, or educational materials from our platform.
  • “Website” refers to www.hellobooks.co.ke.

2. Use of the Website

  • Our website is intended for adults (18+). By using Hellobooks.co.ke, you confirm that you are of legal age.
  • You agree to use this website lawfully and not engage in fraud, hacking, or any harmful activities.
  • We reserve the right to suspend or terminate your access without prior notice if misuse or fraudulent activity is detected.

3. Account Registration

  • Customers may need to create an account or check out as guests to access services.
  • You are responsible for maintaining confidentiality of your account login credentials.
  • We reserve the right to reject or terminate accounts that violate these Terms.

4. Products and Pricing

  • We offer books, stationery, and educational materials for sale.
  • Prices are listed in Kenyan Shillings (KES) and are subject to change without prior notice.
  • While we strive for accuracy, errors in pricing, availability, or product descriptions may occur. We reserve the right to cancel orders if an error is detected.

5. Orders and Payment

  • Orders are only confirmed after full payment is received.
  • We accept M-Pesa, card payments, and other approved payment methods.
  • If payment is unsuccessful, Hellobooks reserves the right to cancel the order.

6. Shipping Policy

  • Delivery Time: Orders within Nairobi are delivered within 1-3 business days, while deliveries outside Nairobi take 3-7 business days, depending on location and courier availability.
  • Shipping Fees: Fees vary based on location and will be displayed at checkout.
  • Delivery Address: Customers must provide accurate shipping details. Incorrect information may lead to delays or additional charges.
  • Failed Deliveries: If a delivery attempt fails due to customer unavailability or incorrect details, re-delivery may be subject to additional charges.

7. Returns and Refunds Policy

A. Returns Policy

  • Return Eligibility: Items may be returned if:
    ✅ The wrong product was delivered.
    ✅ The product is damaged or defective upon arrival.
    ✅ The product is not as described on our website.
  • Return Window: Customers must request a return within 7 days of delivery.

B. How to Return an Item

  1. Contact customer support at [email protected] with your order details.
  2. Provide proof of purchase and photos (if applicable).
  3. Return the item unused and in original packaging.
  4. Once verified, we will process an exchange or refund.

C. Refunds Policy

  • Refunds are processed within 7-14 business days after return approval.
  • Refunds are issued via M-Pesa, bank transfer, or original payment method used.
  • Shipping fees are non-refundable unless the return is due to our error.

8. Cancellations

  • Customers can cancel an order before dispatch for a full refund.
  • If an order has already been shipped, the customer must follow the returns process.

9. Liability and Disclaimers

  • Hellobooks is not liable for any direct or indirect losses resulting from delivery delays, logistical issues, or unforeseen circumstances beyond our control.
  • We do not guarantee continuous website availability and may suspend operations for maintenance or security reasons.
  • We are not responsible for third-party websites linked on our platform.

10. Data Protection and Privacy

  • By using our services, you consent to our Privacy Policy regarding data collection and processing.
  • We comply with Kenya’s Data Protection Act, 2019, ensuring that personal data is collected, stored, and processed securely. We do not sell, rent, or disclose user data to unauthorized third parties.”

11. Intellectual Property

  • All website content, including logos, text, and images, is owned by Hellobooks and protected under Kenyan copyright laws.
  • Users may not reproduce, distribute, or modify content without written consent.

12. Governing Law

  • These Terms and Conditions are governed by the laws of Kenya.
  • Any disputes arising from these Terms and Conditions shall be governed by and interpreted under the laws of Kenya. Disputes shall first be resolved through negotiation, and if unresolved, referred to mediation or the Kenyan legal system.

13. Amendments to Terms

  • Hellobooks reserves the right to update these Terms and Conditions at any time.

14. Contact Us

For any questions or concerns, contact us at:
📧 Email: [email protected]
📞 Phone: +254 (0)746 732 383

Our Privacy Policy

How Hellobooks protects your personal data.

1. Introduction

Welcome to Hellobooks Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit www.hellobooks.co.ke (the “Website”) and use our services.

This policy complies with Kenya’s Data Protection Act, 2019, ensuring transparency in how we handle user data. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide to Us

▶ Name, phone number, email address, and details used when you register or make a purchase.

▶ Payment details when you complete a transaction.

▶ Messages and inquiries sent to our support team.

B. Information Collected Automatically

▶ Log Data: IP address, browser type, device type, and pages visited.

▶ Cookies & Tracking Technologies: To improve user experience and analyze site performance.

C. Third-Party Data Sources

▶ Payment details and logistics information to support payment transactions and delivery.

3. How We Use Your Information

We use the collected data to:

✅ Process orders, payments, and deliveries.

✅ Improve our platform and services.

✅ Send promotional updates (if you opt-in).

✅ Prevent fraud and enhance security.

✅ Comply with legal and regulatory requirements.

We do not sell or rent your personal data to third parties.

4. Compliance with Kenya’s Data Protection Act, 2019

Hellobooks Ltd is compliant to the regulations under Kenya’s Office of the Data Protection Commissioner (ODPC). We adhere to Kenya’s data protection principles, ensuring:

✅ Lawful and fair processing of personal data.

✅ Data minimization (only collecting necessary information).

✅ User rights to access, update, or request deletion of their data.

5. How We Share Your Information

We may share your information with:

✅ Logistics Partners for order deliveries.

✅ Payment Providers for secure transactions.

✅ Legal Authorities if required by law.

All third parties we work with comply with strict data protection policies.

6. Data Security

We implement industry-standard security measures, including SSL encryption, secure payment gateways, and access controls, to protect your data.

7. Your Rights Under Kenyan Law

You have the right to:

✓ Access and review your personal data.

✓ Request correction or deletion of your data.

✓ Opt out of marketing communications.

✓ Disable cookies via your browser settings.

To exercise these rights, contact us at [email protected]

8. Retention of Data

We retain your personal data only as long as necessary to fulfill our services and comply with legal obligations.

9. Cookies & Tracking Technologies

We use cookies to enhance your experience, including:

🍪 Essential Cookies – Necessary for site functionality.

📊 Analytics Cookies – Help us understand user behavior.

🎯 Marketing Cookies – Used for personalized ads (only if you consent).

You can adjust cookie preferences in your browser settings.

10. Third-Party Links

Our Website may contain links to third-party sites (e.g., publishers, payment providers). We are not responsible for their privacy practices, so we encourage you to review their policies.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date. We encourage users to review this policy regularly.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: [email protected]

📞 Phone: +254 (0)746 73 23 83