How Hellobooks protects your personal data.
1. Introduction
Welcome to Hellobooks Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit www.hellobooks.co.ke (the “Website”) and use our services.
This policy complies with Kenya’s Data Protection Act, 2019, ensuring transparency in how we handle user data. By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Information You Provide to Us
Name, phone number, email address, and details used when you register or make a purchase.
Payment details when you complete a transaction.
Messages and inquiries sent to our support team.
B. Information Collected Automatically
Log Data: IP address, browser type, device type, and pages visited.
Cookies & Tracking Technologies: To improve user experience and analyze site performance.
C. Third-Party Data Sources
Payment details and logistics information to support payment transactions and delivery.
3. How We Use Your Information
We use the collected data to:
Process orders, payments, and deliveries.
Improve our platform and services.
Send promotional updates (if you opt-in).
Prevent fraud and enhance security.
Comply with legal and regulatory requirements.
We do not sell or rent your personal data to third parties.
4. Compliance with Kenya’s Data Protection Act, 2019
Hellobooks Ltd is compliant to the regulations under Kenya’s Office of the Data Protection Commissioner (ODPC). We adhere to Kenya’s data protection principles, ensuring:
Lawful and fair processing of personal data.
Data minimization (only collecting necessary information).
User rights to access, update, or request deletion of their data.
5. How We Share Your Information
We may share your information with:
Logistics Partners for order deliveries.
Payment Providers for secure transactions.
Legal Authorities if required by law.
All third parties we work with comply with strict data protection policies.
6. Data Security
We implement industry-standard security measures, including SSL encryption, secure payment gateways, and access controls, to protect your data.
7. Your Rights Under Kenyan Law
You have the right to:
✓ Access and review your personal data.
✓ Request correction or deletion of your data.
✓ Opt out of marketing communications.
✓ Disable cookies via your browser settings.
To exercise these rights, contact us at info@rtm-africa.com
8. Retention of Data
We retain your personal data only as long as necessary to fulfill our services and comply with legal obligations.
9. Cookies & Tracking Technologies
We use cookies to enhance your experience, including:
Essential Cookies – Necessary for site functionality.
Analytics Cookies – Help us understand user behavior.
Marketing Cookies – Used for personalized ads (only if you consent).
You can adjust cookie preferences in your browser settings.
10. Third-Party Links
Our Website may contain links to third-party sites (e.g., publishers, payment providers). We are not responsible for their privacy practices, so we encourage you to review their policies.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date. We encourage users to review this policy regularly.
12. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
Email: info@rtm-africa.com
Phone: +254 (0)746 73 23 83